Privacy Notice

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.roemheld.co.uk

Roemheld (UK) Limited are the data controller and we are responsible for your personal data.

Contact Details

Our full details are:

Email address: sales@roemheld.co.uk

Postal address: Roemheld UK Limited, 28 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire. SG4 0TY

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, job role.
  • Contact Data may include your email address and telephone numbers.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Usage Data may include information about how you use our website, products and services.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you: Enquire about our products or services;
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. (see Cookies section in this policy)
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below

Technical Data from the following parties:

  • analytics providers such as Google based outside the EU;
  • search information providers such as Google based outside the EU
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU or your company website where available.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.


Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity
(b) Contact		 Performance of a contract with you
To process and deliver our services including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications		 (a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage		 Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

Change of purpose

We may process your personal data without your knowledge or consent where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the UK do not always offer the same levels of protection to your personal data. Many of our third parties service providers are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at: sales@roemheld.co.uk

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

How Do Roemheld UK Use Cookies?

Our cookies usually fall into one or more category, these are explained below.

Strictly Necessary Cookies

These cookies are essential for the site to function as intended, they do not gather information about you for marketing or tracking where you go on the internet.

An example would be:

  1. Accessing protected areas of a website

Analytics Cookies

These are cookies that store anonymous information about you, where you go on the site and how you arrived to the site. They enable us to monitor the sites performance and how people interact with it. We can then use this information to make changes which we hope will improve the site.

An example would be:

  1. Recording what elements of a page you interact with, e.g. videos watched or buttons clicked.

Your Agreement to Cookies

We will obtain your consent to place cookies on your browser through pop-up

The Cookies we have on our Website

Cookie Source Cookie Type Usage and Further Details

Google Analytics Analytics These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited, the actions they took on those pages and some technical info such as the browser or hardware they are using. We use this information to improve the site and influence future content.

Google Tag Manager Analytics This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. It has many uses so may be regarded as Strictly Necessary as without it, other scripts may not function correctly. However on this site it is primarily used to improve the information provided to google analytics e.g. report the name of buttons clicked. The end of the name for the associated cookie is a unique number which is also an identifier for our associated Google Analytics account.